Kiva Stories from the Field

Kiva Training in Baku!

13 August 2007 at 07:56 lizva 4 comments

On Friday, with the help of the NorMicro staff, I held a “Kiva Training Session” for the employees of the Azerbaijani Kiva Field Partners. There were seventeen of us total, representing NorMicro, Komak, and AqroInvest. Bahman (NorMicro’s Director) suggested that I hold the training, while Tasaduf (NorMicro’s Human Resources Manager) worked really hard to get us a very nice briefing room in Baku’s fancy Caspian Business Plaza. For over three hours we discussed (in English and Azerbaijani, with translation by Tasaduf!) pertinent Field Partner topics, such as writing Kiva business descriptions, taking good client photos, how to post business profiles, and writing journal entries. The attendees had lots and lots of good questions and are obviously committed to further enhancing their Kiva efforts!

I made sure we had an internet connection and a projector so everyone could experience Kiva.org — some of the attendees have not yet worked with Kiva, while others do not have consistent internet access in their offices. During the presentation I surfed through the website, highlighting important points and answering questions about lenders and clients. (I even impressed them with the fact that almost 12% of all Kiva funds, thus far, have gone to Azerbaijani clients!) One thing I really focused in on was that Kiva lenders are individuals – I think it’s easy for the uninitiated loan officer to assume that Kiva is just some faceless American corporation throwing big money at international projects. I pulled up Hajibaba’s business profile and used Mrs. Diba’s Class as an example of Kiva’s lenders. The mental image of six-year-olds collecting pennies for Hajibaba really helps illustrate the Kiva spirit!!     

To train the newbies and reinforce Kiva’s processes to the experienced loan officers, we used a “real” client as an example. We tested out the new Kiva Form created by Adam (Peace Corps Volunteer assigned to NorMicro) as a means of systematically improving information flow between loan officers and the individuals who post the Kiva listings. Next, we all worked together to develop a concise, but detailed business description. Finally, Behbud (NorMicro’s Beylagan Branch Kiva Coordinator) walked us through posting a profile – keep an eye out for Rafig’s profile!

The Kiva Training attendees:

The response to the training was very encouraging and I expect that the Azerbaijani Kiva listings will soon be even better! The training was a little bittersweet for me – I leave in just one week!  Time has flown! I am sad to go, but I guess I do need to get back home and finish up my degree at some point   I hope to post some links to pictures before I leave!

Entry filed under: Azerbaijan, Norwegian Microcredit LLC (Normicro). Tags: .