Posts tagged ‘Client Voice’
20 Years in 2012: A Celebration of Serving the Filipino Poor
The new year is already in full swing and resolutions are being met or failed as we speak. This New Year’s celebrations, for me, was a little different as I got to spend a full week with Center for Community Transformation staff as they celebrated 20 years of growth and successful service to the poor in the Philippines. President Ruth Callanta spent time reflecting on the past but also casting vision for the future as CCT hopes to transform more communities in the Philippines and reach more marginalized people groups.
Continue Reading 22 January 2012 at 04:51 The Musings of a Sponge 1 comment
All Loans Lead to Home; When an Agricultural Loan is also a Housing (or Student) Loan
By Marcus Berkowitz, KF16, Ecuador
“We built a little house” she replied happily, when I asked how she had used the loan. I looked down at my sheet. Oops. This loan, according to its Kiva description, was for corn seeds and fertilizers.
Of course, we have no right to insist on any particular loan use. That’s not the point. But of the first three borrowers with whom I had spoken as part of Kiva’s Borrower Verification process, not a single one had used the loan for the purpose listed on Kiva. And two of three had built houses with their loans. What gives?
Continue Reading 15 December 2011 at 05:38 marcusofulano 3 comments
And the Winner Is…………
By Jill Hall, KF16, Philippines
“And the winner is……..ppprrrrrmmmmmmm” (drum roll). Now, if you are anything like me, the image in your head is of some famous actress or actor fumbling with a large envelope, complaining about how is it hard to open. Luckily, for this post, we are going skip the envelope and talk about a winner who is a little closer to home for this Kiva Fellow. The winner I am talking about is CCT’s very own, Andresa Javines, who is Citi Bank’s “Entrepreneur of the Year” (MOTY) for Mindanao, Philippines.
Continue Reading 14 December 2011 at 07:00 The Musings of a Sponge 3 comments
Women of the Year
By Andrea Ramirez, KF16, Costa Rica.
Today I was a judge for the first time. I had the honor of being invited to represent Kiva as part of the jury for Fundación Mujer’s 8th annual Woman Entrepreneur Awards for 2011. Today was a day full of stories of strength and success, told by some of the bravest women I have ever met. I knew these women had to be pretty amazing, but my imagination wasn’t wild enough to have predicted the struggles that these women have and continue to face. If you’re looking for inspiration to start a new project, face a difficult situation, or just to get off the couch – keep reading.
Continue Reading 7 December 2011 at 17:18 Andrea Ramirez 1 comment
The Ladder of Autonomy
By Allison Moomey, KF16, Burkina Faso
The longer I’m with my partner microfinance institution, Micro Start, the more impressed I am with them. Not only are they wonderful, hard-working people who get things done, but they also have a long-term, sustainable, and empowering vision. I recently completed a credit and savings product survey, and one of the questions for each product is “what is the goal of this product?” The answer always involved the word autonome, or autonomous. Each product is working to eventually move the client to financial stability and independence.
A loan officer with one of Micro Start's solidarity groups, one rung up on the ladder of autonomy.
Study Now, Pay Now: Funding Higher Education in the Philippines
by: Jill Hall, KF16, Philippines
The higher education loan was an exciting idea because it had the potential to provide access to financial backing to those who wanted to pursue further education but were often limited by the lack of availability of funding in their country. The higher education loans hold much potential but it also introduces a whole other set of potentially troubling issues.
It was a pleasure to sit down with Maricar Santiago, CCT with the Visions of Hope division, to discuss the the details of the “Study Now, Pay Now” education loan product.
Continue Reading 12 November 2011 at 18:08 The Musings of a Sponge 5 comments
Ica’s Next Top Chef
The challenges of rural and agricultural microfinance are many: the least of which, in the case of Kiva Field Partner Caja Rural Señor de Luren, is living in the middle of the Sechura Desert. But Caja Rural’s clients show the same impregnable determination I witnessed during my first fellowship in Ecuador. Against all odds (and weather patterns), they’re growing their businesses, investing in their lives, and laying the foundation for a thriving future.
This week I had the pleasure of getting to know Kiva borrowers Mirian Dora and María Victoria. Mirian and María have a lot in common- they’re in the same line of work, they support generations of family members, and they represent successful Kiva borrowers in Ica, Peru…
Continue Reading 5 November 2011 at 02:00 Kate Bennett 2 comments
Earthquake! (and Disaster Mitigation through Microfinance)
Last Friday morning my Fellows Blog post mentioned the devastation of the 2007 Peruvian Earthquake in Ica, Peru and the surrounding areas. At 2 PM local time later that day, another earthquake shook the city.
Kiva Fellow David Connelly, my predecessor here at Kiva Partner Caja Rural Señor de Luren, has written before about the 2007 8.0 magnitude earthquake. The statistics are chilling: 519 people dead, 1366 injured, and some 76,000 homes collapsed. “After two and a half years,” he wrote in 2010, “Ica is still very much recovering.” Last week’s comparatively modest 6.9 magnitude earthquake made it clear as day that the wounds are fresh…
Continue Reading 1 November 2011 at 08:42 Kate Bennett 5 comments
Mysteries, Geoglyphs + too-good-to-be-true Kiva Borrowers
When I arrived in famous Nazca, Peru last week to complete some borrower visits, my mind was not on the celebrated and mysterious Nazca Lines but on the mystery of Caja Rural Señor de Luren borrower Gaby, who repaid her entire loan a mere month after disbursement.
I was checking in on Gaby’s loan as part of my borrower verification (BV) for Kiva Partner Caja Rural. The borrower verification item on a Kiva Fellow’s workplan always has us feeling anxious. One of the BV’s key objectives is to ensure transparency of loan repayment from Kiva Field Partners and potentially unearth any foul play within the Kiva partnership. Obviously, most of the time this is not the case; Kiva works with accredited and trustworthy microfinance institutions whose missions selflessly aid in the betterment of clients’ lives. But nevertheless, when I see something as rare as full repayment on the first repayment date, I can’t help but wonder…
Continue Reading 28 October 2011 at 04:00 Kate Bennett 1 comment
Microfinance by Land or by Sea
By Kate Bennett, KF16, Peru
I spent last week at the beach. But from my resiliently pasty skin, you wouldn’t have guessed it. For better or worse, I wasn’t in Camaná, Perú to suntan and lay by the ocean, but in fact to visit borrowers with Kiva Field Partner Caja Rural Señor de Luren….
Continue Reading 27 October 2011 at 06:00 Kate Bennett 4 comments
Girlie’s Peanut Butter: Borrower Verification in the Philippines
By: Jill Hall, Manila,Philippines
As I stepped out in the oppressive humidity of a Manila morning, my spirit was excited and ready to leave the protection of CCT head office’s wonderful air conditioning because this was the day I got to do another borrower verification.This day’s journey is particularly exciting because the reward at the end of the two-hour bus side in Metro Manila traffic, is Caloocan City, a place where nature begins to meet houses and instead of high rises and smog you plunge in to lush green hills and palm trees. It is there that I will find the lady that makes peanut butter.
Continue Reading 23 October 2011 at 21:54 The Musings of a Sponge 6 comments
Wrap your arms around me
By Marcus Berkowitz, KF16, Ecuador
Imagine yourself stepping outside of your tomato-colored house and onto a peaceful street, steeply hung over a mid-sized Ecuadorian town nestled in a lush valley. It’s nearly silent as you walk to the bus stop. You can see the center of town bustling below you. The giant Mt. Chimborazo in the distance and the smaller range just in front of it block the harshness of the early morning sun, casting a soft light on the quiet countryside.
This peace lasts no more than a couple of minutes before it is loudly shattered by the shouting of the fare official of the bright red bus screaming towards you with no intention to stop, loudly blaring from its many loudspeakers the same song as yesterday (indeed, as every day). So it begins!
Continue Reading 12 October 2011 at 08:12 marcusofulano 3 comments
Say a Little Prayer for the Portfolio: 5 Questions about Christian Microfinance in Rwanda
By Kathrin Gerner and Whitney Webb, KF16, Rwanda
Before coming to Rwanda, we both had no idea what it meant to work for a Christian bank. Islamic banking, yes, that is something we had heard about before. But Christian banking?
To find out more, we interviewed the staff at our host microfinance institutions, Amasezerano Community Banking, Vision Finance Company and Urwego Opportunity Bank, and asked them five questions.
Continue Reading 10 October 2011 at 03:00 Kathrin Gerner 5 comments
Work is cancelled: Typhoon Day
“To Luzon (Head office, NCR, C.Luzon, Rizal, Laguna-Cavite, Batangas) staff: Due to heavy rains and strong winds brought by Storm Pedring, management advised to stay at home. Work is suspended today. Kindly monitor our communities if help is needed. Ingat mga kapatid. God’s protection be upon us all!”
The view from my window. Manila Bay is typically completely stagnant water which is why the waves crashing over the break wall were alarming.
This was the text message I received at 6:24 am on Tuesday, September27th, 2011. I had already been up about an hour due to the sleepy realization that my room was distinctly more humid than my wonderful air conditioner allows for during my hours of sleep. Puzzled, I got out of bed to turn on my lights and identify the problem but the lights did not turn on. This information, in combination with a few other factors, helped me put the pieces of the puzzle together. There was heavy rain as I fell asleep, there were screaming winds outside my window and small puddles on the floor of my apartment. Monday’s rumors were true, Typhoon Pedring (international name Nesat) had come to visit Manila and the island of Luzon.
I had already seen what a few hours of rain in Manila could do to the streets and traffic here, so needless to say I was relieved when I got the text message cancelling work. Just the day before, a colleague had been telling me how his normal two hour commute (due to traffic and not physical distance) had become four hours due a minor rain shower, Monday morning. Knowing this, I could only imagine what havoc a typhoon could bring to the arteries and veins that feed into the heart of Manila and it’s surrounding areas.
So what does one do with a “Typhoon Day” from work? Having had snow days growing up with cold and snowy winters in Wisconsin (USA), I reviewed the activities I did then. Sledding? No, there were floods outside. Drink hot chocolate? No, I had no heat or power. Watch movies or work on Kiva tasks? No, my computer was dead and the Internet lab has no power. Obviously, I was new at this typhoon thing and the day unfolded with the following activities: sleeping, sopping up flooding in my 34th story apartment, releasing the foot of water on my balcony over the edge, walking the 34 flights of stairs twice to retrieve non-refrigerated food from the candlelit 7 11, and reading an entire 100 page book. At one point I did leave the building to attempt an escape to Starbucks two blocks away but quickly realized that between the thigh high flooding and massive winds, that a.Starbucks was probably closed, like all other establishments for blocks and b. this escape plan had some major flaws like the road being covered in water up to my hips.
The shallow end of the flooding on my street
The exciting conclusion to my story with the typhoon happened late on Tuesday night. Not only had the strong winds and rain subsided, but the power came back on. I had also managed to drain most of the water out of my apartment and I was reconnected to the world via the Internet. The only problem is that with all natural disasters, the story does not end there for a large portion of the people of Luzon. I came to the office on Wednesday to discover much of the city was still without power, much of the large street dwelling population here had been displaced to aid centers and that 400 of CCT’s borrowers had suffered great damage or loss to their homes and businesses. (For more information on the typhoon, you can check out this article from BBC News.)
So with this, or any natural disaster, what is the role of microfinance or our local NGO’s or MFI’s? My first hand experience that I can share with you is through the benefits that I have seen through my placement at CCT. Microfinance institutions have a unique relationship as they have access to borrowers in low income and remote areas. As the Philippines is a highly developed microfinance market, many of the MFI’s have begun to offer comprehensive services to their borrowers that can include aid and relief during natural disasters. Also CCT’s portfolio includes borrowers with small businesses and agricultural business, which could be severely affected by the typhoon if their inventory was washed away, or crops destroyed. Already, two days later, I just received a report on the status of CCT’s partners and the ways in which those affected received aid. CCT staff was ready and on call to assist their region of borrowers. The following quote was from a 2010 report given by CCT President, Ruth Callanta about their response and plan for other disasters.
“D. Responding to Disasters.During Typhoon Ondoy, CCT set in motion a disaster response effort that included relief, medical missions, and rehabilitation of the shelter and businesses of affected community partners and staff. This response, begun within 24 hours of the flood’s arrival, was possible because of a ready infrastructure of staff and volunteers at the community, barangay, municipal, provincial, regional, andnational levels.”
The small business owners in the area that I like have appeared to bounce back fairly quickly as the small pedi-cab (bicycle cabs) are transporting people through puddles and the street food cellars were out as soon as the flooding had diminished. Others, though, will need to take more time to recover as homes and business were lost. Luckily CCT is there to help them identify their losses and get reconnected to the services to help them recover.
Pedi-cab driver offering his services during the typhoon. The street was so flooded he had to walk the cab through the flooding.
This week Kiva started sharing the stories of lenders worldwide who talk about “Why I Kiva”. As I have listened to the stories of Kiva borrowers in the field and now heard from numerous Kiva lenders about why they are involved with Kiva. I have also been reflecting on the same question and in light of the events of this week, I just realized how much I like being a part of the movement to level the playing field. When a tornado, snowstorm, or flood hits us in the developed world, we do not worry if our money is safe in our savings or if our bank will provide us access to the capital to work on restoring our business or livelihoods. We also assume that we have the right to services that will come for us, if the community is destroyed and we are not safe. It is inspiring to be on the ground working with an organization that is providing capital and resources to the local microfinance institutions who have relationships established with these borrowers as well as the access to assist them through these uncontrollable disasters. Join us in this movement and share with us why you Kiva?.
Jill Hall is part of Kiva Fellows 16th class, working with Center for Community Transformation (CCT) in the Philippines. Please support CCT borrowers by reading about their stories and making a loan today. Be a part of the movement of Kiva and join CCT’s lending team.
Waga-what?!
By Allison Moomey, KF16, Burkina Faso
Ouagadougou- pronounced Wagadugu and lovingly referred to as Ouaga by those who live here- is home to Micro Start, Kiva’s first partner in the small west African country of Burkina Faso. If you’re like most, you’re wondering … Is that a country? Where? I must know it by another name. Is it a new country? Why have I never heard of it?
Yes it’s a country. In West Africa. It’s previous name was the Republic of the Upper Volta (awesome). No, it’s not a new country. I’m not sure why few have heard of it, but I would venture to guess because it’s small, stable, and poor. African countries don’t tend to make the news when they’re peaceful and lack global economic impact.
Continue Reading 27 September 2011 at 15:15 Allison Moomey 6 comments
I love saying ‘cachiporras’
By Andrea Ramirez, KF16, El Salvador.
Last Thursday, September 15th, we celebrated Independence day here in El Salvador. However, El Salvador was not alone in the celebrations as Mexico, Honduras and Nicaragua also had their own festivities on that very same day. It was a colorful day, and I want to share a bit of the awesome show that I got to enjoy here in San Miguel.
Continue Reading 20 September 2011 at 15:48 Andrea Ramirez 1 comment
Navigating Asunción through an Amazing Network of Human Connections
By Alba Castillo, KF 16 Paraguay
The other night my landlady, Señora Ada, came up to my apartment with two slices of pizza her husband had just made. We chitchatted while I enjoyed a fabulous concoction of cheese, meats and olives over a flaky thin crust. A few minutes later, as Señora Ada was walking out of my door, I was encouraged to come downstairs and spend time with her family anytime I got lonely. I started to draft this blog entry as soon as she left. I wondered, will the generosity and kindness I have experienced from day one ever cease to amaze me?
The Circle of Life; Filipino Style
The phrase “The Circle of Life”, for individuals of my age demographic, typically conjures up images of Timon and Pumba. Hopefully I did not pull you into this blog under false pretenses but unfortunately the title is the only relation to the famous Disney movie. My hope is that you will continue reading in order to find out what “The Circle of Life” has to do with microfinance and Kiva.
First off, let me introduce you to the place, which is not Africa. For this circle of life I will be showing you around the workings of my MFI placement in Manila, Philippines. My MFI placement is called Center for Community Transformation (CCT). I have been working with CCT for just a week and already had a whirlwind introduction to what was microcredit services at birth and has transformed into a diverse body of services to enhance the lives of their “partners” in Metro Manila and to the greater body of the Philippines.
Prior to starting my Kiva fellow duties associated with their microfinance activities, the staff at CCT wanted to introduce me to the breadth of services they offer so I can understand how my participation in their microcredit services is contributing to a much bigger picture. I am going to bring you along on the ride, so you can get a glimpse of this bigger picture as well.
- Microfinance services- My first two days here I got to travel to several field offices of CCT, in order to see individual lenders and community lending meetings. One of these areas is just outside of Manila and it is called Payatas. This place is home to Manila’s infamous trash mountain called “The Smokey Mountain” (please see links on bottom for more information). Here many of the entrepeneurs own junk shops to clean and re-sell the items that have been scavenged from the nearby infamous “Smokey Mountain”.
- Payatas, the infamous “Smokey Mountain” landfill
- Health services- In this same field office I was introduced to just a portion of the services offered by CCT in their field offices. Here the CCT staff look for individuals that show leadership and consistency in participation in order to recruit them to be health partners for individuals undergoing Tuberculosis treatment in their area. The reason this is important is because the treatment for TB is a daily, six month long treatment that requires much support to complete correctly. If left to themselves, TB patients will often not complete the treatment without support.
- Feedings for Kaibigans (Tagalog for friends) aka Street dwellers- Manila is home to a large community of street dwellers. CCT has developed a transitional program to help individuals, who desire to do so, get off of the streets and find housing, mentorship, job training and school services for their children.
- Trade/job training- for the Kaibigans in areas of trade that include construction, janitorial work, sewing and agriculture (rice farming).
- School services and job skills for Kaibigan children- CCT has constructed several schools (by Kaibigan construction workers) to provide boarding and school services to students of all ages. In addition to this, they provide trade and job skill training to the teenage students.
- Agricultural services- for those Kaibigans who choose this areas of speciality they get to move out of Manila to help manage the rice fields and agricultural areas that are a part of the CCT portfolio . Not only do they earn a wage and food for their home/community, the food goes to supply the on-going Kaibigan feeding program from which these individuals came.
- Jobs- CCT provides jobs to the Kaibigans that go through their training programs as well as increased leadership opportunities for the entrepeneurs that show potential in these areas. The janitorial staff work at all of the CCT field offices (spanning the Philippines), the construction workers help build the buildings going up for CCT’s growing programs and the agricultural workers get to help raise the crops for the feeding program.
- CCT provides job training for former street dweller which they call Kaibigan (Tagalog for friend)
- Support and create community water programs- CCT finds local spiritual communities to become partners in supply affordable and safe drinking waters to low income areas. Through the water program, CCT is able to offer more jobs to Kaibigan to run the water purification process and packaging. CCT also works with local microentrepeneurs so that they can sell the safe water products.
The aforementioned items are a part of the whirlwind orientation I received over the last four days. I hope you enjoyed the ride as much as I did. These programs grew out of what was initially just microcredit services. It became a circle where borrowers become health partners and community leaders and former street dwellers find homes, get jobs, supply their products and skills to enhance CCT’s day to day functions. A CCT field staff and I were talking over my time in orientation and she kept emphasizing to me this element of spiritual transformation, long term growth/vision and sustainability. Together we joked about this “circle of life” that CCT is trying to provide. At the end of four days, it is not so much a joke but a serious and inspiring vision to me.
For more information on Manila’s “Smoky Mountain”:
http://www.nytimes.com/2006/05/21/world/asia/21iht-city7.1790859.html?pagewanted
Jill is a Kiva Fellow (KF16) currently serving with the microfinance institution CCT in Manila, Philippines. In addition to seeing micro-finance work first hand, she’s looking forward to personally assisting food vendor micro-entrepreneurs across the Philippines to increase their revenue. Please be a part of this movement and check out more about the stories of CCT, the Philippines and Kiva. Visit Kiva.org and CCT’s partner page (http://www.kiva.org/partners/1440).
9 September 2011 at 05:08 The Musings of a Sponge 8 comments
Everything is sweeter in El Salvador
By Andrea Ramirez, KF16, El Salvador
Pastries in Usulutan, near one of the offices of Fundacion Campo
During each of the meals I’ve had here in San Miguel thus far, I’ve noticed something fascinating: everything seems to be sweeter in El Salvador. I started noticing this during breakfast, when I tried the orange juice — which is so sweet that could be considered dessert. I can tell it is natural orange juice, but whether or not it has sugar added is yet to be determined. I also noticed that the chocolate flavored cereal that I usually eat at home, is particularly chocolat-ier. The coffee is not even bitter, so no need for sugar. The quantity of sweet breads and pastries available is astounding. They are incredibly addicting and can be found everywhere.
Continue Reading 28 August 2011 at 09:00 Andrea Ramirez 7 comments
“What do I do here in Lebanon?” you ask
“What do I do here in Lebanon?” people ask me all the time. I usually struggle a bit; I take a deep breath and I start explaining what micro-credit and micro-finance is. I tend to throw in words like: “lack of access to the banking system”, “Mohamed Yunus” and “giving the poor financial stability”. But even after a little bit of explaining, I still don’t know if I’m getting the point across. And I often find that when I say “loan” people immediately ask “How can I get one for my business?” So, I turned to Al Majmoua to see how local Microfinance Institution (MFI) in Lebanon is addressing this on a daily basis?
Continue Reading 3 August 2011 at 10:00 Heba Gamal 3 comments
To the Ends of the Earth
By Eric Rindal – Sierra Leone – KF15
I am writing this blog by hand today as I sit at my desk in Makeni, Sierra Leone. There is no power for the whole office. When I ask, “isn’t there National Power from the grid?” people just laugh (it only comes on at night for a few hours). When I ask, “What about the generator?” people just shrug (it runs on petrol). The town is actually out of petrol on this cloud-tumbling Monday morning.
With finicky fuel costs, scarcity of fuel, and an inflation rate of 17.7% there are many reasons for days like this. The MFI (Microfinance Institution) staff is fidgeting to power up their computers and begin working on the ebb and flow of loans, clients, and monthly reports. Such is life in rural Sierra Leone, where verdant tropical forests blanket the region and scattered mountains are sleeping like behemoth tortoises.
Guatemala’s Trash Problem and One Pueblo’s Response
Ice cream wrappers, dirty diapers, plastic bags and rotting fruit have a tendency of stewing together into one the most truly foul concoctions known to man. This, unfortunately, is the recipe I find on most patches of green alongside roads and in the cities of Totonicapan, Guatemala. With little government help, what can the people to do stop this?
Continue Reading 15 April 2011 at 10:00 Gustavo Visalli 3 comments
Salam əleyküm from Azerbaijan
By Yelena Shuster, K11, Azerbaijan
Last week I arrived in Baku, the capital city of Azerbaijan to begin my three-month fellowship at Komak credit union. For me, Baku is a special place because like the country of my birth (Ukraine) it was one of the 15 republics that made up the former Soviet Union.
So you may wonder, where is Azerbaijan?click on the map below for details
El Nino in the Philippines
Vishnu Hariharan, KF10 Philippines
When I read a Kiva Fellows blog, it is a chance for me to switch off from the sparks of self awareness. I teleport across the world for 10 minutes to experience life as another Kiva Fellow – exposing me to the elements shaping the lives of Kiva clients. I would like to expose what I have found to be one of the key elements shaping the lives of ASKI’s clients – El Nino.
